Carrier-to-Carrier

Once coverage is confirmed, demand packages including police reports, photos of damages, road conditions, and injuries documented at the scene of the accident including information from all parties and witnesses are sent to the responsible carrier to accept liability to pay the claim in full.  When liability is not accepted or the amount of damages is not agreed to by the at-fault carrier, many insurers resolve disputes through Arbitration, where the evidence is reviewed by a neutral third party to make a decision as to liability and/or the amount to pay.