SUCCESS STORIES
Trusted by Leaders Across All Industies
- P&C Insurance Clients — including several top-tier national carriers
- Captive Carriers — serving Property Restoration, Truck Fleet Management, Auto Rental, and Transportation
- Commercial Clients — in Utilities, Retail, Construction, Property Management/Storage, and B2B service industries
At National Commercial Services (NCS), our success is defined by the strength of our partnerships and the measurable results we deliver. With many long tenured relationships among our active clients, we have earned trust through, timely communication, consistent performance, and technical innovation.
Through strategic alignment and tailored solutions, NCS has helped clients streamline operations, increase recovery rates, and unlock new revenue.
Success Story 1:
20-Year Partnership | Exclusive Vendor | All Lines of Business | Client Training Program
Challenge:
The client needed to optimize claim workflows across multiple lines of business while reducing claim handling time and minimizing expense.
Solution:
Together we implemented automation for real-time document pulls and note reading efficiency. We also launched a customized client training program to ensure seamless adoption.
Results:
- 24.6% Increase in claims worked annually
- 28.4% Increase in annual revenue
- 31% Reduction in claim handling time
28.4%
Increase in annual revenue
31%
Reduction in claim handling time
Success Story 2:
12-Year Partnership | Electronic Placement Solutions | Regional Carrier
Challenge:
A regional carrier needed to streamline claim data entry and reduce adjuster workload while improving placement efficiency.
Solution:
NCS collaborated with their IT team to build a custom Excel placement template and implement electronic claim submission and payment reporting tools.
Results:
- Adjuster workload reduced significantly → time and cost savings
- 28% increase in placements each year since implementation
- Recovery revenue tripled since 2021
- Consistent Year-over-Year (YoY) recovery gains: 2022 (+38%), 2023 (+36%), 2024 YTD (+39%)
38%
Increase in annual revenue
60%
Reduction in claim handling time
Success Story 3:
9-Year Partnership | Exclusive Vendor | Enterprise Expansion | Litigation Support
Challenge:
NCS was brought on to compete against other vendors and became the exclusive vendor for a small division within a major conglomerate. NCS was tasked with increasing stagnant recovery numbers.
Solution:
Rewarded in delivering increased recovery results year over year, our client provided a positive recommendation to the company’s largest division—which had never outsourced claims previously. Executive Management accepted our proposal.
Results:
- Opened new revenue channels previously untapped
- Generated $4M+ incremental revenue not previously realized
- Expanded partnership with all offices throughout the country
- Created an electronic placement process, greatly reducing adjuster work efforts
- Consistently strong Year-over-Year (YoY) recovery performance: 2022 (+22%), 2023 (+28%), 2024 (+38%)
26.5%
Increase in annual revenue
80%
Reduction in claim handling time
Ready to boost recoveries, streamline operations, and unlock hidden value?
Let’s Create Your Success Story
Prefer to call? (818) 701-4400